INTERNATIONAL ORDERS

All International orders are processed within 1-5 business days. All orders are made-to order.
Shipping for US order are complimentary, free of charge over 50,00.

International shipping outside Colombia and USA have a flat rate cost of $x40,00 USD for orders under $300 USD. Shipping rate for orders over $300 USD are complimentary.

Orders are shipped Monday to Friday excluding holidays.
Delivery times vary depending to country of destination, usually between 3 - 10 business days from the date of shipment. 

Same day delivery is currently unavailable for international orders.
Once your order has been placed, you will receive a confirmation email with order information and details. Once order is processed and ready to ship, another email will be sent directly from our shipping partner DHL/ USPS with tracking number and estimated delivery date. 

In the case of any delays or issues regarding your order, you will be notified by email. We do not deliver to PO Box or Freight Forwarder addresses. Orders to these addresses will be cancelled.

SHIPPING PRICES

International shipping flat rate: $40,00USD for orders under $300.
The US shipping flat rate: $ 7,00 USD for orders under $ 50,00

CURRENCY, DUTIES & TAXES

All product prices indicated, and payments made on the International site are in USD currency. All taxes and or duties are included in US orders. 

For international order, duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are not added to your order total in the checkout and must be paid upon arrival of the shipment to the destination country. 

Filamental is NOT responsible for any duties and or taxes. This charge is determined by your local customs authority. Consult with your local authorities and customs office regarding costs, minimum amounts, payments and more. 

ITEM AVAILABILITY

All items are made order by order basis so kindly check dispatch dates on specific product description. Some items take between 3-5 business days to produce, process and ship. 

If you want an item that appears Sold Out on the website, contact us immediately at info@filamental.shop to verify if the item is available in one of our stores or if it can be made by our production team.  We will notify you by email as soon as possible. 

CHANGES TO YOUR ORDER

If you require any changes to your order; including incorrect address details and/or item sizing, contact Customer Service immediately at info@filamental.shop
If your order has already been processed and shipped out, Filamental accepts no responsibility for incorrect details entered. However, you may proceed and request a return or exchange within the first 3 days upon arrival to change incorrect items.

Shipments that are rejected by the receiver will result in the clients incurring redirection fees. Filamental reserves the right to cancel any order after purchase.

ORDER DETAILS & PAYMENTS

Order details are available in order confirmation emails, and in your Account for clients who were logged in when placing their order. Alternatively contact Customer Service via email info@filamental.shop for all Online Store and order enquiries. The following payment methods are accepted on the Online Store: credit card (Visa, Mastercard, American Express), and PSE for orders within Colombia.

Transaction processing for is based in the US, if your order is from another country your bank may apply international transaction fees. 

SALES POLICY

Final sales are final, no returns or exchanges accepted. 
Gift cards are final sale and have an expiration date of 3 months.
Sales in pop-ups or physical stores are not valid online and viceversa. Filamental Online and Stores do not offer sale price adjustments or any form of price matching. 

RETURNS & EXCHANGE POLICY

To request a refund or exchange, you must email us at info@filamental.shop with the order number to request the Returns & Exchanges form to fill out and send back within the first 3 days upon order arrival.

All returns and or exchanges must be requested within 3 days upon receiving the merchandise and sent back within 7 days. Items returned outside their respective period will not be accepted. 

Personalized / Custom items cannot be returned nor exchanged. These items are final sale.

Client may request a prepaid shipping return label to us through Customer Service which will be deducted from the refund or utilize the transportation carrier of preference, in this case, send us the tracking number.

All requests are processed within 3-5 business days upon arrival back to our warehouse. Once processed you will receive an email with all shipping and tracking information. 

If you wish to return an item, Filamental does not refund any money, taxes and or duties paid at time of customs entry when the order was originally shipped. Contact your local customs office to obtain your tax refund.

Filamental  is not responsible for any shipping charges nor duties that may incur by Colombian authorities upon the entrance of the merchandise back to Colombia or the US.

Filamental  is not responsible for any loss and or damages occurred when returning items back. 

Items must be in original condition (including labels) and must not have been worn, altered or washed. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. All packaging shipped with your order must be returned. 

Once items are received in our warehouse, our fulfillment team will process the refund in a gift card / voucher or exchange within 3 to 5 business days and reserves the right to accept or deny If items don’t meet the requirements above. If these don’t meet the requirements, client will be informed by email and items sent back. 

Once processed you will receive a confirmation email and gift card / voucher number to utilize in future purchases.